Orders
Why should I order from hvPet.com?
hvPet.com is all about offering quality products for dogs. hvPet.com is the only online store that carries the entire Poochie line of dog products. We feel the Poochie Dog Treats are great products and that offers safe, unique treats for dogs and highest of quality of selection that we do offer! The Poochie Dog Treats, in your dog(s) chewing will aid in whiter teeth, healthier gums and help in taking tartar off their teeth which can build up over time. You will see definate differences in your dog(s) teeth and the tartar will be easier to control for them as they continue to chew on Poochie Dog Treats!
Do you offer a money back guarantee?
Yes, if you are not satisfied we will refund your money or make any changes that will complete your experience with hvPet.com products that we offer you for your BFF's.
Is it safe to use my credit card and how do you protect my sensitive information?
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), that information is encrypted and protected. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just “surfing”.
How do you charge for shipping?
Freight cost are broken down to either $3.99 or $8.99. Per the order, over $75.00 net: there is no shipping cost to you. If there is added cost per weight is above the pricing you have paid for, hvPet.com pays the balance, so there is no additional cost to you other than $3.99 or $8.99 charges that can apply per the order. Please be advised that when Judy packs your order, you are sure to guarantee: she has packed extrea bonus goodies for your BFF so that always remember, that hvPet.com loves to give out extra goodies for your BFF(s) to try & enjoy!
What if I order a product and my pet does not like it?
Everything we sell has a money back guarantee. If you order a product and your pet does not like it please contact us.
Returns
Do you offer a money back guarantee?
Yes. All of our merchandise comes with a 100% satisfaction guarantee. If for any reason you are not satisfied with your merchandise please contact us so we can set you up for a return and we will refund the entire purchase price minus what you paid to initially have the products shipped and what it costs to ship them back.
How will I get my refund?
Once we are notified at return@hvpet.com a return authorization number (RA number) is issued. You can then use that number on the package you return to us and once received we will process the refund by either crediting the credit card used for the purchase or sending you a refund check.
How long does it usually take to process a return?
Returns are usually processed within 2-4 business days.
Products
What are poochie treats?
Poochie Treats are unique dog products, that include products such as shampoo infused bath sponges, chewy rawhide, nutter pops and burrritos. All treats are high quality products that help keep teeth and gums clean and healthy.
Why are poochie chews better than traditional rawhide?
Poochie Chews are manufactured using a high heat extrusion process. This process yields a flexible rawhide chew which is easily digested and helps clean teeth above AND below the gum line, which other products do not. They can also be microwaved for an even softer chew which is particularly great for puppies and seniors.
Are your dog chews and treats safe?
Yes, we only sell products that are safe for your pet. In fact, our Poochie Treats rawhide products are softer and more easily digested than traditional rawhide. They do not splinter or cause any of the other problems associated with traditional rawhide.
Where are Poochie chews and treats manufactured?
Originally manufactured in China, this line of products is now manufactured in Thailand using United States beef hides. Most of the product packaging and assembly is done in the United States.
General:
Are you a USA based company?
Yes & all orders placed on hvPet.com comes out of Hewitt, NJ.